Learn how to create effective system prompts - the core intelligence of your AI assistant
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The system prompt is the most crucial component of your AI assistant. It defines your assistant's personality, behavior, knowledge, and capabilities. Think of it as the "brain" and "training manual" combined.
To get started quickly:
Your system prompt can be written in any language, regardless of the spoken language setting:
For example:
Your system prompt:
A good system prompt should include:
You are a professional sales representative for [Company]. You specialize in [Product/Service] and have extensive knowledge of our offerings.
Maintain a friendly, professional tone. Use clear, concise language. Avoid technical jargon unless specifically asked.
Our main products are: - Product A ($X/month): [features] - Product B ($Y/month): [features] Current promotion: 20% off first 3 months
- Always verify customer information before discussing account details - Transfer to a human agent if the customer seems frustrated - Don't make promises about delivery dates
When asked about pricing: 1. First understand their needs 2. Present relevant package options 3. Explain the value proposition 4. Share any applicable discounts
Be Specific
Structure Matters
Test and Iterate
# Role and Purpose [Define who the AI is and its main goals] # Core Knowledge [Essential information about products/services] # Conversation Guidelines [How to interact with customers] # Response Patterns [How to handle specific situations] # Limitations and Boundaries [What the AI should NOT do]
Make test calls covering:
Review and adjust:
Pro Tip: Your system prompt is a living document - regularly update it based on actual call experiences and customer interactions.